Return Policy
Welcome to Belcopia Bicycles!
Belcopia Bicycles is owned and operated by Millionaire Pod LLC.
This Return Policy applies to all products purchased through:
Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.
Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.
By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.
If you have questions about this return policy, please contact us through our contact page or call us at: (800) 674-9351 or email: support@belcopia.com
- RETURNS AND REFUNDS
Your money means nothing to us if you are unhappy with your purchase with us. Customer satisfaction with our products is important to us, which is why we do returns and refunds, if the customer is not satisfied with our products. Simply send us an email, contact us on live chat, or if it can’t wait, call us and we’ll make things right.
Purchases made on our website can be returned for a refund within 30 days from the date of delivery. If 30 days have passed since delivery of the product, we are unable to offer a refund. Please note that the buyer is responsible for the cost of returning the product.
- CONDITIONS OF RETURN
- Full name of the person who placed the order.
- Order number.
- Items must be in its initial state (unmarked, unaltered and undamaged).
- All returns must be accompanied by your invoice as proof of purchase.
- The products you have accepted and returned are your responsibility until they reach our warehouse. Therefore, be sure to send the product back to us using a delivery service that insures the value of the product. Pack the product securely.
- Return and handling charges are non-refundable.
- Belcopia Bicycles reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the customer at their own cost.
Important: Please do not send the product back to the manufacturer. To request a return please send us your request via our contact information and you will receive instructions on how to return the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- DEFECTIVE OR DAMAGED PRODUCTS
Believe us, we don’t like receiving damaged goods and nor do we enjoy selling damaged goods. We do our best to avoid any damage or defect in your products, however, if upon receipt of the product, it is defective or damaged and you need to exchange the product for the same or need a refund, please contact us through our contact information. Please contact us and provide proof in video or photo form within 30 days after delivery date.
We recommend customers to check if they have received the correct package in satisfactory condition as soon as their package is delivered. We have no control over the condition of the products once they’re sent out of our warehouse. We also understand that many of us are busy during the expected delivery date. That’s why we have allow up to 30 days for customers to inspect their package for flaws or any problems that may occur. Only in these cases we will assume the value of the shipment. In case you request a refund, the value of the shipment will also be refunded.
The request must contain the following:
- Full name of the person who placed the order.
- Order number.
- Proof of damage or defect of the product (photo or video).
- METHOD OF RETURN
(a) Returns by Mail
To return by mail, simply can be processed via our website on www.belcopia.com and follow the instructions listed to receive your pre-paid return label. To ensure your return is properly processed and refund granted, be sure to place both the return slip and unused items within the return package.
Belcopia Bicycles
348 4th Avenue #1055
Brooklyn NY 11215
No refunds will be made for Final Sale or Custom items purchased or returned.
If you have any further questions or experience difficulty on retrieving your pre-paid return label please contact our customer service support at: (800) 674-9351 or email at: support@belcopia.com.
(b) Return Processing Fee
A flat rate cost of return shipping, $_____ USD, will be deducted from your refund.
If your refund is less than $_____ USD, the return shipping fee will be charged to your original form of payment once your return is processed.
- MISTAKEN RETURN
Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
If you accidentally sent the wrong item to Belcopia Bicycles, please contact Customer Service as soon as possible. Belcopia Bicycles cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Belcopia Bicycles.
- PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the stated conditions, the package will be returned to you at your expense. If your return has been accepted, you will receive a refund and a confirmation email. The refund will be made via the original payment method, with the amount of the return shipment being deducted from the refund. Allow 72 hours for the credit to appear on your statement.
- UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to Belcopia Bicycles will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.
- CONTACT US
If you have questions about this return policy, please contact us through our contact page or via the contact information below:
Belcopia Bicycles
Email: support@belcopia.com
Phone: (800) 674-9351
Monday - Friday: 9:00 AM - 5:00 PM
RETURN ADDRESS:
Belcopia Bicycles
348 4th Avenue #1055
Brooklyn NY 11215
