Refund policy
Belcopia Bikes is owned and operated by Belcopia. This Return Policy applies to all products purchased through belcopia.com and forms part of, and must be read in conjunction with, our Terms of Service, Privacy Policy, and Shipping Policy. We reserve the right to amend this policy at any time.
Because Belcopia operates as an authorized multi-brand retailer, return terms vary by manufacturer. The applicable brand policy governs the return of each product. Belcopia acts as the point of contact for all return requests and will coordinate directly with the relevant brand on your behalf.
Returns are only accepted after the product has been delivered to and received by the purchaser. No returns are initiated for items in transit. By completing a purchase on our website, you acknowledge and agree to be bound by the conditions described below.
If you have questions about this policy, please contact us prior to initiating a return:
Belcopia Bikes
Email: support@belcopia.com
Phone: (718) 808-6415
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
1. General Return Conditions
The following conditions apply to all return requests regardless of brand, unless the brand-specific policy in Section 4 provides stricter terms, in which case the stricter terms apply.
(a) Authorization Required. All returns must be authorized before the item is shipped back. Do not return any product to Belcopia or the manufacturer without first obtaining written authorization. Unauthorized returns may be refused or discarded without refund.
(b) Condition of Goods. Returned items must be in the same condition as received — unused, unridden, free from damage, dirt, dust, scratches, or modifications. Items must be returned in their original packaging with all included components, manuals, keys, chargers, and accessories.
(c) Proof of Purchase. All returns must be accompanied by the original order number and proof of purchase.
(d) Return Shipping. Unless the return is the result of a brand error or shipping damage caused by the carrier, the buyer is responsible for all return shipping costs. Specific shipping fees by brand are listed in Section 4.
(e) Non-Refundable Items. Original outbound shipping fees are non-refundable unless the return results from a brand defect or fulfillment error. Promotional gifts, accessories (unless defective), gift cards, final sale items, and custom or special-order products are generally non-returnable. See Section 4 for brand-specific exclusions.
(f) Refund Method. All approved refunds are issued to the original payment method. Processing times vary by brand and financial institution. See Section 4 for timelines.
2. Defective or Damaged Products
If you receive a product that is defective, damaged in transit, or materially different from what was ordered, contact us immediately at support@belcopia.com with the following:
(a) Full name and order number.
(b) Photos or video clearly documenting the defect or damage.
(c) Date of delivery.
Damage claims must be submitted within the timeframe specified in the applicable brand policy (Section 4). Claims submitted outside this window may not be eligible for replacement or refund. In cases of confirmed defect or shipping damage, Belcopia or the brand will cover return shipping costs and arrange a replacement or full refund at our discretion.
3. Cancellations
Cancellations are accepted before an order has been shipped. Once an order has shipped, it must be processed as a return under the applicable brand policy. Pre-shipment cancellation fees may apply depending on the brand; see Section 4. To request a cancellation, contact support@belcopia.com immediately with your order number.
If you refuse delivery of a shipment, it will be treated as a return and all applicable return fees (restocking, shipping) will be deducted from any refund.
4. Brand-Specific Return Policies
The following policies are sourced directly from each brand’s published return policy as of May 2026. Policies are subject to change by each manufacturer without notice. Belcopia verifies these terms periodically; however, we recommend confirming current terms with the brand prior to initiating a return.
4.1 Bakcou
Quoted word for word from Bakcou's own published policy: https://www.bakcou.com/pages/return-policy and https://www.bakcou.com/pages/returns and https://bakcou.com/pages/warranty and https://www.bakcou.com/policies/refund-policy (checked October 8, 2026).
| Who This Policy Covers | All purchases made through authorized Bakcou retailers must be returned directly to the retailer. Bakcou does not accept direct returns for products purchased through third-party sellers. |
| Return Window | If your eBike isn’t everything you hoped for, or if you decide you’d prefer a different model, we offer an opportunity for exchange or a refund within 30 days of delivery. |
| Return Window (cont.) | Your 30-Day Return Policy starts on the day the delivery company drops off your eBike or eScooter. |
| Condition & Mileage | To qualify, the eBike must be in new condition with less than 10 miles on the odometer and no signs of wear or damage. |
| New Condition Checklist | To be considered in new condition for a refund or exchange, your Bakcou eBike or eScooter must meet the following requirements: - Less than 10 miles on odometer - No wear and tear on tire - No dust, mud, or elements on bike - No scratches, dents, blemishes, etc. |
| Not in New Condition | After building up the eBike or eScooter, Bakcou will do a collateral value assessment and deduct refund value from there. The assessed refund value will be communicated to you prior to processing the refund. |
| Restocking Fee | A 15% restocking fee applies. |
| Return Shipping | If you purchase Checkout+: Easy Returns, the cost of return shipping will be covered. Otherwise, you’ll be responsible for a $300 cost for return shipping. |
| Original Shipping | The customer is responsible for a $300 return shipping fee, and original shipping charges are non-refundable. |
| Packaging | The product must be returned in the original packaging to avoid additional shipping charges. |
| Damage During Return Shipping | The customer is responsible for securely packaging the product and any damage that occurs during return shipping. |
| Promotional Items | In the event of a product return, Bakcou promotional items received with your purchase must also be returned and a 15% restocking fee will be assessed. If you choose to keep any of the promotional items, the MSRP value of the promotional items will be deducted from your refund. |
| Returns After 30 Days | Returns after 30 days are generally not accepted. In rare cases where an exception is approved, a 25% restocking fee will apply, and a collateral value assessment will be conducted. |
| Final Sale: Showroom, Demo, Consignment | eBikes and eScooters purchased from our Deals page as Showroom, Demo, or Consignment specials do not qualify for Bakcou's 30-Day Return Policy. These eBike and eScooter sales are final sale. |
| Final Sale: eMoto | Please Note: The 30-day return policy applies only to Bakcou eBikes and eScooters. All eMoto sales are final and are not eligible for return or exchange. |
| Return Limit | Yes, each customer is limited to one (1) return per year. |
| Refund Timing | A collateral value assessment will be performed on your Bakcou eBike or eScooter within 5 business days of receiving your shipment at our headquarters in northern Utah. After the assessment, our Bakcou Customer Support Team will communicate with you, via the email on file, regarding our value assessment and begin processing the refund immediately. Deposit into your account is subject to processing by your financial institution and can take up to 5-7 business days. |
| Freight Damage on Delivery | Products should be inspected immediately upon delivery. Freight damage claims are extremely time-sensitive and will not be accepted more than three (3) business days after delivery. Please note any visible damage on the Bill of Lading before accepting delivery and signing for the shipment. |
| Apparel & Accessories: Window & Condition | Bakcou accepts returns up to 30 days after you receive your purchase. Items must be in the same condition that they were received to be eligible for return. |
| Apparel & Accessories: Fees | A 15% restocking fee will be applied to your refund and you are responsible for shipping. Receipt or proof of purchase is also required for returns. |
| Apparel & Accessories: Bought From a Dealer | If you purchased apparel or accessories through a Bakcou Authorized Dealer, please work with the dealer that you purchased from and they will assist you with your return. |
Belcopia Bikes' own terms for Bakcou products (set by Belcopia Bikes, not quoted from Bakcou):
| Bought from Belcopia Bikes | Bakcou products bought from Belcopia Bikes get the same return terms quoted above, as if they were bought directly from Bakcou. |
4.2 Cyrusher Sports
Quoted word for word from Cyrusher Sports' own published policy: https://www.cyrusher.com/pages/return-policy and https://www.cyrusher.com/policies/refund-policy and https://www.cyrusher.com/pages/terms-of-use and https://www.cyrusher.com/pages/payment-policy (checked October 8, 2026).
| E-Bike Return Window | Returns are not allowed after thirty (30) days of the delivery date. To be eligible for a return, the E-bike can not be defective or damaged and you must contact Cyrusher within thirty (30) days of your receipt of the E-bike. |
| E-Bike Condition & Mileage | The E-bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use. It must also be in the same packaging and condition that you received it in and must include all items that were inside the box including: Battery Keys Charger Hardware (Pedals or tools) Fenders Seat and seat post Bike and all electrical components Rack (if applicable) |
| Warranty Issues First | Any warranty issues must be resolved prior to process a return. |
| E-Bike Return Shipping | Customer pays the shipping costs for both ways, these charges are deducted from the refund. |
| E-Bike Return Deduction | A 10% reduction will also be charged off of the whole order. |
| Registered E-Bikes | E-bikes that have been Registered in the Buyer's Name officially CANNOT be returned; |
| Packing for Return | Bike must be well secured with protection to prevent shipping damages (Note: The package will be reviewed upon receipt by our shipping team, and any damages due to insufficient protection or missing components listed above will result in additional charges, which will be deducted from the refund). |
| Damage or Loss on the Way Back | The purchaser carries full responsibility for the return shipment, such as possible shipping damages and lost shipments. |
| Original Box | Please keep your original box and packing materials for at least 30 days after delivery for any potential return. You will be charged up to $90 if request for sending packing box(s) from Cyrusher to fulfill any return. |
| Accessories & Parts: Window & Condition | Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be sealed and unopened in the same packaging and condition in which you received it. |
| Accessories & Parts: Fees | Subject to a 25% restocking fee (this is withheld from refund); Customer pays the shipping cost for both ways (Original shipping cost is withheld from refund); |
| Used Items | No returns, except in EXTREME cases of Breakage/Malfunction (As deemed by Cyrusher). |
| Non-Returnable Items | All Wearable items (clothing, hats, etc) Batteries Special orders Sale items Gifted orders |
| Discount Codes | Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. |
| Refunds | Refunds will be made after the Ebike is received and inspected. Shipping damages are deducted from the refund, if applicable. Shipping costs both ways will also be deducted from the refund. |
| Refund Timing | If you are approved for any refund, a credit will automatically be applied to your credit card or original method of payment, within 2-15 days. |
| Damaged on Arrival | If the Product arrived damaged, please send any pictures or videos to the customer support immediately (Any delay Damaged Products Report over 3 days after delivery may increase the rejection rate from carriers). |
| Exchanges | The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. |
| Order Cancellations | If you place the order by mistake or change your mind to cancel the order, please Contact Us for confirmation within 48 hours for any order cancellation. Purchased but not shipped: 100% refund. Purchased and shipped: Customer pays to ship both ways (Original shipping cost is withheld from refund). |
| Pre-Order Cancellations | Any and all pre-orders that are canceled prior to shipping are only eligible for a 90% refund of the total order price. |
4.3 Magicycle
Quoted word for word from Magicycle's own published policy: https://www.magicyclebike.com/policies/refund-policy and https://www.magicyclebike.com/pages/order-issues and https://www.magicyclebike.com/pages/warranty (checked October 8, 2026).
| Who Handles Quality Issues | If you believe your Magicycle has a quality issue, your first point of contact should be where you purchased the products. |
| E-Bike Return Window | For non-quality issues, customers may ask for product replacement or return within 15 days of receiving it. |
| E-Bike Processing Fee | A 10% processing fee will be applied. |
| E-Bike Return Shipping | The customer is also responsible for the return shipping cost of $200(Canada:$499). Magicycle will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose to self-return or arrange the return shipment by himself or herself. |
| Packing for a Magicycle Return Label | If the customer asks for an RS label from Magicycle, please kindly cooperate to pack the bike within a standard rectangular box and provide the accurate box size. It would be much appreciated to use an original Magicycle box and do not add any extra strap to the outer box, otherwise, the carrier will impose a fine of around $1200 for different sizes or a scan error from the shipping label. If the customer lied about the package size and caused such charges, we will have to lay half of this charge on the customer. |
| E-Bike Condition & Mileage | To be eligible for a replacement or return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles. |
| No Disassembly | Products that have been further disassembled without authorization are no longer eligible for return. |
| Exchange for a Different Model | If you want to change to another bike model after you received the first bike, you will be required to pay for the round trip costs of $400 USD. |
| Quality Issue Proof | Proof of purchase and photos or videos to demonstrate the quality issue is required to be submitted alongside any free return request. |
| Not Treated as Damage | Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy: a. Minor damage to the outer packaging. b. Minor scratches or paint loss on the product. c. Damage to parts or wearing parts after excessive use. d. Damage to parts or wearing parts after using for a certain while or a certain number of times. e. For an issue that can be solved with replacement parts or simple adjustments, we don't offer a free exchange service and free shipping label. |
| Accessory Return Window | We're sure that you'll love your Magicycle accessories but in case you change your mind we're pleased to offer a return&refund within 7 days from the day you receive it. |
| Non-Returnable Accessories | The following items cannot be returned or exchanged except for quality issues: a. Free Accessories b. Batteries (Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers' ability to return batteries via shipping carriers. c. Discounted items |
| Accessory Return Conditions | We will accept returns and exchanges of items that meet the return criteria below. a. Repack the returned or exchanged products in the original packing. b. No distinctive use trace. c. The return shipping cost should afford by the buyer if there is no quality issue with the product. |
| Accessory Ship-Back Deadline | Please kindly be aware that return accessories should be sent out within 7 days after you receive them. Otherwise, the warehouse could not re-storage them and we can not handle a refund. |
| Self-Arranged Returns | If a customer decided to arrange the return shipment by himself and the request has been confirmed by the Magicycle customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Magicycle will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer. |
| Refunds | Once our warehouse has received the returned product(s) and confirmed which meets our return condition, we will deduct any applicable fee and send the remaining refund back to the customer through the original payment method. Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after the 5 business days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. |
| Cancellation (Refund & Return page) | 1) No processing fee will be charged if the shipment has not been processed. 2) A tracking number for a shipment indicates the products were packed and prepared to be picked up by the carrier. In this circumstance, we can not deal with a cancellation request. 3) A 5% processing fee will be charged if you file a cancellation request after 12 hours after you placed the order, even if the tracking number is not available. |
| Inspect on Delivery | Remember to inspect the bike before accepting it from the shipping carrier. |
| Shipping Damage Claim Deadline | We will not accept shipping damage claims filed more than 7 days after receipt of any products. |
4.4 Philodo Bikes
Quoted word for word from Philodo Bikes' own published policy: https://philodobikes.com/policies/refund-policy (checked October 8, 2026).
| Return Window | We aim to provide every customer with the perfect product at the best price and the most incredible shopping experience, so we have a 30-day return policy, which means you have 30 days to apply for a return after receiving the goods. |
| Condition | To qualify for a return, your goods must be in the same condition as you received, undamaged or unused, labeled, and in the original packaging. |
| Packing and Photos | All returns must be repacked back into the original packaging when you send it back to us. Photos will be needed as proof and necessary materials for the return, including but not limited to： All the bike parts are cleaned The bike is fully disassembled and wrapped up with foam paper All separate parts/keys/tools/accessories The bike is packed up and put inside the original cargo box |
| Return Shipping: Within 30 Days | Within 30 days of receipt: Free returns and exchanges |
| Return Shipping: After 30 Days | Over 30 days of receipt: Returns and exchanges are accepted; buyers are responsible for the $150 return shipping fee per bike |
| Return Shipping: Components | $50 return shipping fee will apply for returns of motor, wheel and battery components. |
| Exchanges | We accept free exchanges within 30 days. If you apply for an exchange due to product quality, please provide relevant photos or videos, and we will process your exchange request after verification. |
| Exchange Steps | The processing steps are as follows: Contact us to file an exchange request and provide photos/videos of defects as proof. Pack the bike with all original accessories in the original box. We’ll send a return label for FedEx pickup. Once your return is in transit, we'll ship out the new bike |
| Damaged, Defective or Wrong Item | Please check your order upon receipt. If the goods are defective, damaged, or receive the wrong goods, please contact us immediately so that we can evaluate the problem and correct it. |
| Shipping Damage | If the bike received is damaged due to transportation, please provide a photo of the damaged parts. After verification, we will send new parts for a replacement for free. Parts are shipped from China, delivery time is 7-10 working days. |
| Refund Timing | Once your return is received, we will process a refund in 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. |
| Refund Approval | We will notify you after receiving and checking your return and whether the refund is approved. If approved, you will automatically receive a refund through the original payment method. Remember, your bank or credit card company may also need some time to process and mail refunds. |
| Refund for a Quality Issue | If you apply for a refund due to product quality, please provide relevant photos or videos, and we will process your exchange request after verification. |
4.5 Rambo Bikes
Quoted word for word from Rambo Bikes' own published policy: https://rambobikes.com/policies/refund-policy and https://www.rambobikes.com/pages/shipping-and-returns (checked October 8, 2026).
| Who Qualifies | Only customers who purchase their Rambo Bikes directly from www.rambobikes.com are eligible for the Let’s Ride 16-day Guarantee. If purchased from one of our supported Rambo dealers, please reach out to that dealer regarding their return policy. |
| Who Qualifies (cont.) | Direct Purchases Only: The bike must have been purchased directly from Rambo Bikes. Bikes purchased through an authorized Rambo dealer must be returned through the original dealer and are subject to that dealer's return policy. |
| Return Window | Return your bike within 16 days of its delivery date in the shipping box it came in. |
| Return Window (Shipping & Returns page) | Return Window: Your return request must be submitted within 16 days of the delivery date of your bike. |
| Eligibility | Rambo will only authorize the return if you are within the 16 days of delivery, the bike has 10 miles or less on the odometer, is still in like “new” condition and is packaged in its original materials and box with all components included (charger, keys, hardware, etc.). |
| Like-New Condition | To be considered in like “new” condition the e-bike must be completely free from any damage, dirt, dust, scratches, etc., and have less than 10 miles on the odometer. |
| Mileage | Mileage: The bike must have 10 miles or less on the odometer. If the bike has been ridden, you will be required to provide a clear photo of the odometer showing the current mileage. Bikes with more than 10 miles may be ineligible for return. |
| Condition | Condition: The bike must be returned in like-new condition, free from damage, excessive wear, modifications, or abuse. Photos of the bike will be required as part of the return approval process. |
| Return Limit | Each customer is eligible for one return within a calendar year. |
| Return Shipping and Packaging | Please note: customers are responsible for return shipping cost, and it is required that you keep your box with all packaging materials, all tags, manuals, and included items free of damage. |
| Return Shipping (cont.) | Customers are responsible for all return shipping costs. Rambo Bikes does not provide prepaid return shipping labels for returns made under the 16-day return policy. |
| Missing Original Box | You are required to keep all packaging material to be eligible for the Let’s Ride 16-day Guarantee; however, if you do not have your box, please reach out to customer service to have a new box sent to you at your cost. |
| Authorization | Returns sent without prior authorization may be refused. |
| Full Refund | If your bike is returned in new condition, with 10 miles or less, with no issues, or damage you will receive a 100% refund. |
| Deductions and Refusal | If there is any damage or other issues, the repair cost, and cost of parts will be deducted from your refund. In the case of significant damage, or if the bike has more than 10 miles on it, Rambo may reject your return in which the customer will be responsible for the cost of return shipment if they wish to recover the product. |
| Refund Timing | Once the bike is received and inspected by our Rambo technician team, and approved by customer service, a refund will be issued within 7-14 business days. |
| Shipping Damage | Customers are responsible for inspecting their product immediately for damage or missing parts. If the bike was damaged in shipping, please take pictures, and contact customer service. Your trial period will begin once replacement parts have been received and the bike is functioning. While freight damages are rare, they are time sensitive, we will not accept freight damage claims later than 5 days after delivery. |
| Guarantee Covers Bikes Only | Let’s Ride 16-day Guarantee is only eligible for Rambo bikes. |
| Accessories and Other Products | If you are unsatisfied with your Rambo Bikes product, you may return the unused item within 16 days of delivery. To qualify for a refund or replacement, unused products must be returned in their original packaging with all tags, stickers and product accessories attached. |
| Accessories: Restocking Fee and Processing | Please be advised that your return is subject to a 20% restocking fee and the cost of shipping. Once your item is received in our warehouse, please allow up to two weeks for your return to be processed. |
| Accessories: Shipping Damage | Customers are responsible for inspecting their product immediately for damage or missing parts. If your product was damaged in shipping, please take pictures, and contact customer service. While freight damages are rare, they are time sensitive. We will not accept freight damage claims later than 5 days after delivery. |
| Right to Refuse | Rambo Bikes reserves the right to deny any return at any point during the return process. |
Belcopia Bikes' own terms for Rambo Bikes products (set by Belcopia Bikes, not quoted from Rambo Bikes):
| Bought from Belcopia Bikes | Rambo Bikes products bought from Belcopia Bikes get the same return terms quoted above, as if they were bought directly from Rambo Bikes. |
4.6 Sole Bicycles
Quoted word for word from Sole Bicycles' own published policy: https://www.solebicycles.com/pages/return-policy and https://www.solebicycles.com/pages/faq (checked October 9, 2026).
| Full Refund: First 14 Days | If your bicycle was ordered within 14 days in the USA, you can receive a full refund if the bike is unused, unridden, and packaged or re-packaged in the original box like-new. |
| Not Like-New (First 14 Days) | Otherwise, you will receive store credit. |
| Store Credit: Days 15 to 30 | If your item was ordered within 15-30 days, you can receive store credit pending inspection from our technicians. Refunds can not be granted for merchandise unsuitable for resale. Merchandise that has been used, marked, scratched, or damaged by the customer will receive partial refund pending technician inspection. |
| What Can Be Returned | Like-New items in original packaging that were purchased in the last 30 days. |
| Sale Items | ALL SALE ITEMS ARE FINAL SALE. |
| Non-Refundable | Sale Items or items marked as final sale. Free gifts or promotional items with retail value. Damages from an improper assembly. |
| Return Shipping: Bicycles | All returned bicycles are subject to a $60.00 shipping fee unless returned in-store. |
| Return Shipping: 3-Speed and Electric Bicycles | All returned 3-speed bicycles and electric bicycles are subject to a $150.00 shipping fee unless returned in-store. |
| Return Shipping: Accessories | All returned accessories to Solé Bicycles are subject to a $15.00 - $60.00 shipping fee unless returned in-store. |
| Arranging Your Own Shipping | You may elect to arrange shipping yourself for both bicycles or accessories. |
| Color Differences | Please note that monitors and devices vary with color hue. Return and exchanges fees will not be waived due to color disparities. |
| Exchanges (wrong size or color) | We offer a flat rate shipping charge of *$45.00 each way if you decide you want to make an exchange. Otherwise, returning the bicycle without an exchange will be $60.00 for a return shipping label. *return shipping on all 3-speeds and electric bicycles will be $150.00 whether the return is an exchange or a final return. |
| Refund Timing | From start to finish-line, please give your refund 14-21 days to find its way back to you. |
| Replacement Part Installation | If professional installation of replacement parts is required, please send us the receipt from your local bike shop and we can reimburse you for the cost to your original form of payment used on the order. |
Belcopia Bikes' own terms for Sole Bicycles products (set by Belcopia Bikes, not quoted from Sole Bicycles):
| Damaged Bike: New Parts, No Full Return | Did your bike arrive damaged?! No need to return your entire bike, just shoot us an email to support@belcopia.com with your order number and picture of the damaged parts and we can get those new parts sent out for you right away! |
| Damaged, Missing or Wrong Items | Please send photos of the damaged item, any damaged packaging, and the shipping label to support@belcopia.com. Be sure to include your name and order number within 30 days of placing your order, and our customer service agents will work with you to correct the issue. |
4.7 State Bicycle Co.
Quoted word for word from State Bicycle Co.'s own published policy: https://www.statebicycle.com/pages/returns (checked October 8, 2026).
| Return Window | Accepted within 30 days of receiving your order. |
| Exchanges | Eligible within 30 days of receiving your order for store credit. Send it back using a prepaid label and we will ship your new order FREE. |
| Exchange Shipping | Prepaid label fee for return; replacement ships free |
| Return Shipping | The applicable return shipping fee will be charged for a pre-paid label. |
| Pre-Paid Label Fees | Complete bikes $45.00 Wheels / frames $19.99 All other items $9.99 |
| Original Shipping | Initial shipping costs to the customer are non-refundable. |
| Refund | We'll issue the applicable refund once the return is received and inspected. |
| Condition | Items must be in like-new condition and include original packaging. Used items are not eligible for return or exchange. |
| Restocking Fee | Items showing damage from poor repacking may incur a restocking fee (up to 25%). |
| Excluded Items | Certain items are excluded (e.g., final sale, clearance, limited-run). We reserve the right to refuse returns or withhold refunds if conditions or RMA requirements are not met. |
| Pro-Deal & 3rd-Party Site Orders | Orders placed with "Pro-Deals" code and through 3rd Party Sites (Expertvoice, etc.) will be assessed the 25% restocking fee if returned for a refund. |
| Bundles & Discounted Options | Items purchased as part of a bundle, discounted package, discounted product option, or upgrade package must be returned together in order to receive the full applicable refund. This includes, but is not limited to, discounted groupsets, discounted wheels, build kits, wheel upgrades, drivetrain upgrades, and other product options purchased at a reduced price because they were bundled with another item. |
| Bundles & Discounted Options (cont.) | If a customer keeps any item from a bundle or discounted product option, the retained item may be repriced at its standard standalone retail value, and the refund will be adjusted accordingly. Bundle or promotional pricing is only valid when the qualifying items are kept together as originally purchased. |
| Labor & Services | Pro-Build, assembly, installation, tuning, and other labor or service charges are non-refundable once the service has been completed. Labor and service fees are not refundable if the product is later returned, exchanged, or cancelled after the service has been performed. |
| International Orders | International orders: RETURNS NOT ACCEPTED. |
| Order Cancellations | Orders canceled prior to shipment or delivery refusals may incur a fee (up to $45 for bikes / $10 for other items). |
Belcopia Bikes' own terms for State Bicycle Co. products (set by Belcopia Bikes, not quoted from State Bicycle Co.):
| Damaged, Missing or Wrong Items | Within 30 days of delivery, email photos of the item, damaged packaging, and the shipping label to support@belcopia.com with your order number and name. |
4.8 Vanpowers
Quoted word for word from Vanpowers' own published policy: https://www.vanpowers.com/pages/return-policy (checked October 8, 2026).
| Return Window | We accept returns and exchanges within 30 days of receipt. |
| Condition | The item must be unused, free of dirt, dust, or any other signs of use, and in its original packaging (otherwise, we will refuse to provide return or exchange services). |
| Return & Exchange Fees | We do not charge additional fees for returns and exchanges. |
| Return Shipping (Vanpowers' error) | If the return or exchange is due to our fault, such as sending the wrong item, product quality issues, or other reasons accepted by our customer service team (note: minor damage to the outer packaging caused by shipping that does not affect product use is not a valid reason for return), we will cover the shipping costs. |
| Return Shipping (other reasons) | If you wish to return or exchange for reasons not caused by us, you will need to cover the shipping costs. |
| Return Label | For defective products (this happens when the product is incorrect, damaged by the carrier, or defective in another way) We will send the return label to the customer via email. The customer can download and print it. For customer remorse (this happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item) Customer is responsible for sending back the package. |
| Return Request Photos | Send us your return or exchange request along with detailed photos of the front, side, and back of the packaging and product. |
| Refund Timing | You will typically receive your refund within 3-5 business days, depending on your payment bank. |
| Refused or Unregistered Returns | Orders refused for return or not following the return procedures may result in items being lost in transit or refused by the warehouse due to lack of return registration, which may prevent a refund or exchange. |
| Cancellation | Submitting a cancellation request before shipment does not guarantee a successful cancellation. If the order is successfully canceled, you will receive an email confirmation. Once the order has been shipped, we will not be able to cancel it. Please wait for the order to be delivered and then contact us within 30 days to initiate the return process. |
4.9 Velowave
Quoted word for word from Velowave's own published policy: https://www.velowavebikes.com/policies/refund-policy and https://www.velowavebikes.com/pages/warranty-policy-2-years (checked October 8, 2026).
| Who This Policy Covers | This policy applies to purchases made directly through Velowave’s official online store unless otherwise stated. |
| Return Window | You may request a return within 14 days of delivery for an eligible e-bike or accessory purchased directly from Velowave. The return request must be submitted within the applicable 14-day window. A return is not approved until you receive written confirmation and return instructions from our Customer Service team. |
| New & Unused E-Bikes | The e-bike must be new, unused, undamaged, and free from dirt, dust, fragrance, and other signs of use. • The odometer must show 0 miles to qualify as a new and unused return. • The e-bike must include the original charger, keys, hardware, manuals, and other items supplied with the order. • The e-bike should be returned in its original packaging with the original cardboard and protective foam whenever possible. • We may inspect and test the returned e-bike before approving the final refund amount. |
| Used E-Bikes | Used e-bike returns may also be eligible within 14 days of delivery when the e-bike has fewer than 20 miles on the odometer and is free from damage. Used returns are subject to return shipping charges and a restocking fee equal to 50% of the purchase price. |
| Accessories & Parts | Accessories and replacement parts must be new, unused, unopened, sealed, and free from wear, dirt, dust, fragrance, or other signs of use. All original packaging, accessories, and included items must be returned. Eligible returns of standard accessories and replacement parts are subject to a $15 return-shipping deduction. Due to their size and weight, larger or heavier items—including rear wheel assemblies, batteries, motors, and similar components—are subject to a $45 return-shipping deduction. |
| Fees: New & Unused E-Bikes | For eligible new and unused e-bike returns, the applicable return-shipping charge is $240 per e-bike and no restocking fee applies. |
| Fees: Accessories & Parts | For eligible accessories and replacement parts, the applicable return-shipping charge is $15 and no restocking fee applies. |
| Fees: Used E-Bikes | Used e-bike returns, when eligible, are subject to return shipping charges and a restocking fee equal to 50% of the purchase price. The final refund amount and any applicable deduction will be confirmed before the return is approved. |
| Fee Waivers | These deductions do not apply to a return caused by our shipping error, an approved missing-part or wrong-item case, or another situation for which Velowave confirms in writing that the return fee will be waived. |
| Partial Returns & Other Deductions | Promotional benefits may be recalculated when only part of an order is returned. Taxes, shipping charges, insurance, promotional adjustments, and other deductions may be handled according to the order and applicable law. |
| Refused Delivery | A refused or returned-to-sender e-bike shipment may be treated as a return after inspection, with a $240 per-e-bike deduction from the refund. Customers must notify Velowave of the refusal; failure to do so may delay the refund. Velowave does not accept cash-on-delivery returns. |
| Return Request Details | Include your order number, delivery date, product model, reason for return, odometer photo, product photos, and packaging photos. |
| Refund Timing | After the returned product has been received and the warehouse inspection is complete, Velowave will process the approved refund within 7 business days. The refund will be sent to the original payment method whenever possible. After Velowave processes the refund, your bank, credit-card company, PayPal, Shop Pay, Affirm, Klarna, or other payment provider may require additional time to post the funds to your account. |
| Non-Returnable Items | E-bikes delivered more than 14 days ago or e-bikes that do not meet the applicable mileage and condition requirements for a customer-choice return. • Batteries and other items that cannot be returned because of applicable shipping or transportation restrictions. • Special-order products, final-sale products, and gift orders, except where required by applicable law or approved under a warranty or fulfillment claim. • Products returned without prior written authorization or through cash-on-delivery shipment. • Products damaged by misuse, crash, unauthorized modification, improper assembly, or other customer-caused damage. |
| Shipping Damage (cont.) | We may provide replacement parts, a replacement product, a return label, or another appropriate solution after reviewing the evidence. Minor outer-carton damage, minor cosmetic marks, or normal wear from use do not automatically qualify as shipping damage. We will review each case based on the effect on product function and the evidence provided. |
| Returns vs Warranty Claims | A customer-choice return is different from a warranty claim. If your e-bike has a functional problem, contact our Customer Service team before shipping it back. We may first troubleshoot the issue, provide a replacement part, or determine whether the issue is covered under our Warranty Policy. A product defect, shipping damage, missing part, or wrong item should not be submitted as a customer-choice return. These cases may qualify for different remedies or fee treatment after review and approval. |
| New Bike Guarantee (Warranty page) | New Bike Guarantee - we offer full replacement of defective parts with free shipping within the first 30 days of your bike order. After 30 days the customer is responsible for all return shipment costs to Velowave. |
| Order Cancellation | Cancellation requests are available only within 90 minutes after an order is placed. |
| Order Cancellation (cont.) | Once this period has passed or the order has entered processing, we may not be able to change, cancel, or intercept the shipment. If payment has already been captured, a payment-processing charge of 2.5% may be withheld from an approved cancellation refund where permitted by applicable law. |
| Refusing or Redirecting a Shipment | Refusing or redirecting a shipment without contacting us first may delay your refund and may result in the applicable return or handling deduction. |
| Final Determination | Velowave reserves the right to make the final determination regarding product condition, return eligibility, applicable deductions, and the appropriate remedy after reviewing the order and returned product. Nothing in this policy limits rights that cannot be waived under applicable law. |
Belcopia Bikes' own terms for Velowave products (set by Belcopia Bikes, not quoted from Velowave):
| Bought from Belcopia Bikes | Velowave products bought from Belcopia Bikes get the same return terms quoted above, as if they were bought directly from Velowave. |
| Shipping Damage, Missing or Wrong Items | Please inspect your package as soon as it arrives. If your e-bike or package appears to have been damaged during shipping, or if an item is missing or incorrect, contact us within 7 days of delivery at support@belcopia.com. Include your order number and clear, dated photos or video of the package, shipping label, product, and any damage or missing components. Keep the original packaging and all paperwork until your case is resolved. |
4.10 Ausom
Quoted word for word from Ausom's own published policy: https://ausomstore.com/pages/return-refund and https://ausomstore.com/policies/refund-policy and https://ausomstore.com/pages/warranty (checked October 9, 2026).
| Who This Policy Covers | The return policy works only for purchases direct from the Ausomstore website. |
| Return Window | Orders can be returned within 14 days upon receipt (subject to the latest update of the logistics time). |
| Condition | After approval by Ausom, products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. |
| Used Items | We do not offer a return of used items, except in the extreme cases of breakage/ malfunction. |
| Return Shipping, Personal Reasons | If a return is requested within 14 days for personal reasons (non-quality-related), the customer will be responsible for the return shipping costs. |
| Return Shipping, Defects or Transport Damage | Ausom will be responsible for the return shipping fee. |
| Handling Fee | We will not charge you any handling fee if you return your order within 14 days for any reason |
| Refund Timing | Within 14 days after receiving the return package, the refund will be credited back to your account from which the order was initially placed. |
| Warranty Claims | If your Ausom product has a warranty-related issue, please contact the seller from whom you purchased the product. |
Belcopia Bikes' own terms for Ausom products (set by Belcopia Bikes, not quoted from Ausom):
| Bought from Belcopia Bikes | Ausom products bought from Belcopia Bikes get the same return terms quoted above, as if they were bought directly from Ausom. |
| Shipping Damage | Damage claims must be reported to Belcopia Bikes at support@belcopia.com within 14 days of delivery. |
4.11 Eunorau
Quoted word for word from Eunorau's own published policy: https://eunorau-ebike.com/pages/return-policy and https://eunorau-ebike.com/pages/terms-of-service and https://eunorau-ebike.com/pages/warranty (checked October 11, 2026).
| Cancellation | We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the full refund through the original payment route. while we cannot cancel the order if the product already has been shipped out. |
| Delivery | Moreover, To prevent loss or damage when return, please do do not reject the delivered ebike, and do receive the package first, then contact us via Livechat / Phone / Email immediately, we will call the UPS/FedEx to pick up door to door and take it back. |
| Return Window | Customers have the right to apply for return within 7 calendar days after the receipt. |
| Condition | To be eligible for a return,customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories,promotional material, and in the original packaging. |
| Return Shipping | Customer must initiate return shipment of the merchandise within 7 calendar days after the delivery date, and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. |
| Inspection | We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, we will refuse a refund. |
| Refund Amount | If the returned products are in original condition according to Clause, and the reasons attributable to the EUNORAU, we will agree to refund the full paid amount, while the reasons attributable to the Customer, we need to deduct the shipping cost first, then the left part will be refunded. |
| Customer's Reasons | 1) The reasons attributable to the Customer if: Customer placed wrong order or purchased wrong/unwanted product ect. The product was shipped back without admittance from EUNORAU. The product was damaged when shipping back. |
| Eunorau's Reasons | 2) The reasons attributable to the EUNORAU if: Eunorau shipped out the incorrect product; The product shipped was damaged or defective; The product was damaged in shipping out. |
| Restocking Fee | Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. |
| Refund Timing | Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. |
| Warranty Coverage | Eunorau's 24-Month+ Warranty only covers manufacturing defects and does not include usual wear & tear and labor cost. |
| Warranty Registration | Eunorau requires you to register your Product right after the purchase. This will ensure your any after-sale claims to process faster and more accurately. |
| Registration Through a Dealer | 5. When purchasing Eunorau ebikes from an authorized Dealer, kindly ensure that the dealer guides you through the registration process for your new ebike. This step is crucial to ensure a seamless ownership experience |
| Original Purchaser | 4. You are the original purchaser, Warranty does not transfer to another owner |
Belcopia Bikes' own terms for Eunorau products (set by Belcopia Bikes, not quoted from Eunorau):
| Bought from Belcopia Bikes | Eunorau products bought from Belcopia Bikes get the same return terms quoted above, as if they were bought directly from Eunorau. |
| Shipping Damage | Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, if you find problems right after delivery, notify Belcopia Bikes at support@belcopia.com immediately with pictures and/or a video of the product and damaged parts. Do not use the product and keep everything from the original packaging and reach Belcopia Bikes for further assistance. |
4.12 79Bike
Quoted word for word from 79Bike's own published policy: https://79bike.com/policies/refund-policy and https://79bike.com/pages/warranty-policy (checked October 12, 2026).
| Return Window | Our policy lasts 14 days, except for Viper S. If 14 days have gone by since you received your purchase, or if the product has developed a fault due to misuse or negligence, unfortunately, we cannot offer you a refund or exchange. |
| Condition | We DO NOT accept returns of used products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. |
| Keep the Packaging | Please ensure you keep the packaging for a minimum of 2 weeks as a return will be rejected if the item is no longer in the original packaging. |
| Return Shipping | If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. |
| Condition Charge | A return may be refused or you may be charged for loss in value if goods are returned in a different condition to those when sent. This charge is usually around 15%. If the product has been used the return may be rejected and sent back to you. You will be responsible for the costs of shipping the item back to you. |
| Refund | If you are approved, then your refund will be processed (less any delivery fees incurred by us), and a credit will be applied to your credit card or original method of payment within 7 business days. |
| Exchanges | We only replace items if they are defective or damaged in transit. |
| Cancellation Fee | Please note that order cancellations are subject to a cancellation fee of 3%. This is due to the fees that we incur to process your original order, which are not refundable. |
| Canceled or Refused After Shipping | If the order has already been shipped and you wish to cancel or refuse delivery, a 10% restocking and processing fee will apply. |
| Accessories | Please note that purchases of accessories are final and cannot be returned or exchanged. |
| Bought From Another Seller | We kindly remind our customers that after-sales service is only available for bikes purchased directly through our official website. If your bike was purchased through another platform or third-party seller, please contact them directly for service and support. |
| Warranty | All electric dirt motorcycles purchased from 79BIKE are covered by a limited warranty against manufacturing defects. The warranty period is 12 months, starting from the day the product is received by the customer. |
| Warranty Conditions | You must be the original owner and provide proof of purchase or order number. |
| Warranty Claims | To claim warranty coverage, you must provide evidence of the defect, such as images or videos. Our technicians will validate the defect and, at our discretion, send a replacement component free of charge. If necessary, you may need to work with a local technician. |
| Modifications and Transfer | Any modifications made to the product will void the warranty. Additionally, the warranty is non-transferable and only applicable to the original owner. |
Belcopia Bikes' own terms for 79Bike products (set by Belcopia Bikes, not quoted from 79Bike):
| Bought from Belcopia Bikes | 79Bike products bought from Belcopia Bikes get the same return terms quoted above, as if they were bought directly from 79Bike. |
| Returns Go Through Belcopia Bikes | Please do not send your purchase back to the manufacturer. Send us an email at support@belcopia.com and we will guide you through the process. All returns must be approved by us first. |
| Shipping Damage | Any damage caused during shipping needs to be reported to Belcopia Bikes at support@belcopia.com within 3 days of delivery, along with relevant photos or videos. Claims submitted after this period may not be accepted, as it may no longer be possible to determine whether the damage occurred during transportation or after delivery. |
5. Refund Processing
Once a return has been received by Belcopia or the applicable brand and verified to comply with the conditions set out in this policy, a refund will be issued to the original payment method. Refund timelines vary by brand as specified in Section 4. Allow an additional 3–10 business days for the credit to appear on your statement depending on your financial institution.
If your return does not meet the stated conditions, the item may be returned to you at your expense or a partial refund may be issued at our discretion following inspection.
6. Undeliverable Packages
Packages returned to Belcopia or a brand as undeliverable will not be automatically re-sent. Additional shipping charges will apply for re-dispatch. If you need to update a delivery address, you are responsible for any resulting shipping costs.
7. Mistaken Returns
Ensure you enclose the correct item when making a return. Belcopia and its brand partners cannot guarantee that an incorrectly returned item will be located or returned to you, and no compensation is provided for items sent in error.
8. Contact
For all return inquiries, to request authorization, or for questions about this policy, contact us through the information below. Please have your order number ready.
Belcopia Bikes
Email: support@belcopia.com
Phone: (718) 808-6415
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Address: 348 4th Avenue #1055, Brooklyn NY 11215
Brand terms in Section 4 last checked against each brand’s own published policy: October 8, 2026 (Sole Bicycles and Ausom: October 9, 2026; Eunorau: October 11, 2026; 79Bike: October 12, 2026). Brand policies are subject to change by each manufacturer without notice. Belcopia reserves the right to update this policy at any time. The version published on belcopia.com at the time of your purchase governs your return.